Courier & Returns
Orders made by 2pm get overnight delivery (next business day) from our NZ warehouse.
If you live rural allow another day or so.
*** Update on XMAS and New Year Holiday Hours ***
Open: Right up to Christmas Eve (24th December)
Closed: 25th - 29th December
Reopening: Monday 30th December (we'll dispatch any orders made between 25 and 28th December)
Closed Again: 1st - 5th January (we'll dispatch any orders made from 1st to 5th January on 6th January)
Our customers love us for our fast delivery, plus it's free nationwide on orders over $100!
We also have a new Click and Collect Store at 7 Camp Street, Trentham, Upper Hutt - see below on how to make a Click and Collect Order.
We use CourierPost Tracked Delivery for all nationwide deliveries.
Once your order has been picked up by the courier we will email your tracking details. Upon delivery of the order we will send another email to advise that it's been delivered.
Depending on the size of your order we may arrange for Signature Required to reduce risk of theft. However, provided you have supplied a mobile number, you will be sent a SMS from NZ Post when your parcel is in transit, asking if you'd prefer to remove the 'Signature Required' at your own risk.
At time of ordering, you may stipulate no signature required (at your own risk) and that the parcel is to be left in the letterbox or some location you feel comfortable with that's not in full view of passerby's (the order instructions option is available near the end of the payment process).
We also deliver to PO Boxes and Private Bags
What's the cost of delivery?
NZ Urban - $6.90 NZ Rural $9.90
Pick Up in Click and Collect Store at 7 Camp Street, Trentham, Upper Hutt 5019 NZ $0
or even better spend $100+ and it's FREE Nationwide
Orders & Payment Processing
We use secure payment gateways with Stripe for debit/ credit cards, and Afterpay to process your payment. We will notify you by email once your payment has been processed, and also email you once your order has been shipped. We will of course, provide a tracking number.
Order missing?
All orders are tracked by GPS so if anything goes amiss, we can look into the missing item on your behalf and keep you updated on progress. If an order has been confirmed as delivered but for whatever reason you feel you did not receive it, we will get in touch to ask a few questions, before commencing an investigation with CourierPost.
Before contacting us to advise of a missing parcel you may wish to check in with your neighbour's first as often when a parcel has gone astray it can often by a simple case of the Courier accidentally dropping it off to the wrong address nearby.
CourierPost use GPS tracking to assist determining whether the item was delivered to the correct address and at what time. If we determine that there was possible theft involved, we reserve the right to request that you lodge a Police Complaint (and send us a copy of the paperwork) in order to ensure repeat offences in the neighborhood are less likely to happen.
Returns (easy as)
We are confident you will love the makeup you purchase from us, however, we understand that you may just change your mind and wish to return your purchase. All good, just make sure you don't open it (and cause damage to the packaging) and return it in the original condition.
Simply get in touch with us at hello@kissandmakeup.co.nz and send your item back to us in the same packaging within 20 days of delivery. Once received and checked that everything is as it should be, we'll process the refund on the cost of your goods (not including shipping) to your credit/debit card.
Product Return
Kiss and Makeup
Click and Collect Store,
Shop 2, 7 Camp Street Trentham,
Upper Hutt 5019
New Zealand
Email: hello@kissandmakeup.co.nz
Phone: 0274 715 002 (and speak to Stephen)
If the product is faulty, we will of course offer a full refund or product replacement. Just note we may ask you to return it to us before we process the refund or replace the product. It will help if you send a photo of the product (if it's clearly broken) to hello@kissandmakeup.co.nz with your order reference and any background info to speed up resolution of any issue.
How to order your Click and Collect
When you're inputting your shipping address details: Put 7 Camp Street, Trentham, Upper Hutt 5019. And in the shipping method that follows, select 'Pickup in Click and Collect Store...$0'
For more information about our Click and Collect Store, including up to date Store Hours, click on this link.