Shipping and Returns
We use CourierPost (overnight service) to deliver your order, however, in some cases this can stretch to another day or so depending on the volumes of parcels in their system.
Once your order has been picked up by the courier we will email your tracking details. Upon delivery of the order we will send another email to advise that it's been delivered. Depending on the size of your order we may arrange for signature required to reduce risk of theft. You may stipulate no signature required and that the parcel is to be left in the letterbox or some location you feel comfortable with that's not in full view of passerby's (the order instructions option is available near the end of the payment process).
|Urban||Your order will be sent by tracked courier and will arrive (in most cases) within 1 to 2 business days if you order by 2pm. $4.90.|
|Rural||Tracked courier (1 to 4 business days) $7.90|
|FREE (Urban or Rural)||On Orders over $50|
Orders & Payment Processing
We use secure payment gateways with Stripe for debit/ credit cards, and Afterpay to process your payment. We will notify you by email once your payment has been processed, and also email you once your order has been shipped. We will of course, provide a tracking number.
All orders are tracked so if anything goes amiss, we can look into the missing item on your behalf and keep you updated on progress. If an order has been confirmed as delivered but for whatever reason you feel you did not receive it, we will get in touch to ask a few questions, before commencing an investigation with the courier company. The courier company uses GPS tracking to assist determining whether the item was delivered to the correct address and at what time. If we determine that there was possible theft involved, we reserve the right to lodge a Police Complaint in order to ensure repeat offences in the neighborhood are less likely to happen.
We are confident you will love the makeup you purchase from us, however, we understand that you may just change your mind and wish to return your purchase. All good, just make sure you don't open it (and cause damage to the packaging) and return it in the original condition.
Simply get in touch with us at email@example.com and send your item back to us in the same packaging within 10 days of delivery. Once received and checked that everything is as it should be, we'll process the refund on the cost of your goods (not including shipping) to your credit/debit card.
Kiss and Makeup
391 Fergusson Drive,
Upper Hutt 5018
Phone: 0274 715 002 (and speak to Stephen)
If the product is faulty, we will of course offer a full refund or product replacement. Just note we may ask you to return it to us before we process the refund or replace the product.