Shipping & Returns

Shipping and Returns

Depending on the size of your order we may arrange for signature required to reduce risk of theft.


Once your order has been picked up by the courier we will email your tracking details.

 

New Zealand   
   
Urban Your order will be sent by tracked courier and will arrive (in most cases) on the next business day if you order by 2pm. $4.90.
Rural Tracked courier (1 to 3 business days) $6.90 
FREE (Urban or Rural) On Orders over $40
   
Australia*  
Orders up to $89.99 Deliver anywhere in Australia (3 to 7 working days) $25.00
Orders $90+ FREE Tracked International Courier. 
Over 5KG Contact us for quote.

 

*For deliveries to Australia - You will need to pay any customs duties or taxes (if applicable). 

 

Orders & Payment Processing

 

We use secure payment gateways with Stripe for debit/ credit cards, and Afterpay to process your payment. We will notify you by email once your payment has been processed, and also email you once your order has been shipped. We will of course, provide a tracking number.

 


Order missing?


All orders are tracked so if anything goes amiss, we can look into the missing item on your behalf and keep you updated on progress. If an order has been confirmed as delivered but for whatever reason you feel you did not receive it, we will get in touch to ask a few questions, before commencing an investigation with the courier company. 


Returns

 

We are confident you will love the makeup you purchase from us, however, we understand that you may just change your mind and wish to return your purchase. All good, just make sure you don't open it (and cause damage to the packaging) and return it in the original condition.

Simply get in touch with us at hello@kissandmakeup.co.nz and send your item back to us in the same packaging within 10 days of delivery. Once received and checked that everything is as it should be, we'll process the refund to your credit/debit card.

Product Return

 

Kiss and Makeup
391 Fergusson Drive,
Heretaunga,
Upper Hutt 5018
New Zealand
Email: hello@kissandmakeup.co.nz
Phone: 0274 715 002 (and speak to Stephen)

If the product is faulty, we will of course offer a full refund or product replacement. Just note we may ask you to return it to us before we process the refund or replace the product.